[vc_row][vc_column][vc_column_text]PRICES AND PAYMENT
Prices are in Australian dollars and include 10% GST. Prices are subject to change without notice. Payment can be made by credit card (VISA, MasterCard), Paypal or internet banking transfer. Full payment is required prior to delivery of your product and is requested in the check out process. An invoice will be emailed to you once full payment has been received. When shipping to international destinations duties may be imposed by the destination country. We will endevour to minimise duty charges by correctly labelling the goods, however, we cannot take responsibility if duties are incurred.[/vc_column_text][vc_separator color=”black”][vc_column_text]SHIPPING AND DELIVERY
All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. By selecting ‘checkout’ at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.
You agree that the parcel is deemed ‘delivered’ when left at your premises.
If you provide the wrong address or if you need to change the address after your order has left our warehouse you will need to pay any additional delivery costs which may be more or less than our standard shipping charges.[/vc_column_text][vc_separator color=”black”][vc_column_text]EXCHANGE ONLY POLICY- NO REFUND- NO RETURN
Our Exchange policy is available only if the product/s you have received is damaged. Items must be returned for an exchange within 7 days in their original packaging, unused. Your Item will be exchanged for the same Item. In the event you receive a damaged item, we require you to contact us within 24 hours. Please photograph the item and specify the issue via email. Prior authorisation must be obtained via email before returning any goods. Exchanges must be organised via registered courier/post service. Proof of purchase and receipt for postage must be emailed to The EID TREE via email- Email: info@theeidtree.com.au. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. It is your responsibility to ensure all spelling and order details are correct. Please check your order carefully as we write exactly as you have provided. We have a no return policy. Calligraphy positioning and colour will be at our Artists’s discretion unless otherwise advised or your request does not meet our ordering guidelines, eg. to many characters. Please note, there are NO refunds or replacements should you make a mistake. Colour may vary slightly to one shown on website. If you have purchased an item which includes personalisation, please contact us to check the status of your order. Cancellations will only apply and be accepted if the item/order has not been completed.
Most personalisation is hand done in glitter calligraphy or crystals. Some items may use embroidery, laser cut, engraving or etching. We pack all our items with care and love but sometimes that is not enough. If any part of your order arrives damaged please take a photo and email it to with your order number. A member of our team will be in contact to discuss your options.
Email: info@theeidtree.com.au[/vc_column_text][vc_separator color=”black”][vc_column_text]PRIVACY POLICY
The EID TREE understands that the information you provide to us is private and confidential. We will not pass on any information obtained either via the website or through customer generated sales and enquiries via email, phone, fax or mail to third parties. Information is never shared or sold to any other company.
When you make a purchase from The EID TREE you will be sent our newsletter and promotional alerts. Should you wish to unsubscribe simply click on the unsubscribe button at the bottom of the email. The EID TREE may vary this statement at any time by publishing the varied Privacy Policy on the website.[/vc_column_text][vc_separator color=”black”][vc_column_text]OWNERSHIP & COPYRIGHT
All designs remain the property of The EID TREE PTY LTD and may not be sold, copied or reproduced without written permission from The EID TREE PTY LTD. Design Protection has been applied to this product.[/vc_column_text][/vc_column][/vc_row]